Our Satisfied Customers
We certainly were pleased with the installation of our Cleanspace Encapsulation Systems.
The work ethic of the installation crew was exemplary. Scott, the team leader,and the two team workers were highly skilled in completing each task and focused in their assignments. Their level of industry was commendable. Although the work is very difficult, the congeniality among the crew members was a pleasure to observe. Overall, the installation work must be rated A+.
A comment must also be expressed regarding your representative, Mr. Jose Cespedes. He is highly effective in utilizing your excellent printed material. Jose describes the mechanism of the functioning of the Clean Space System with great clarity as he utilizes effective communication skills. It was a pleasure to have Jose visit our home.
We of course, look forward to enjoying the enhanced comfort,safety,and efficiency of our home.
I want to thank Mr. Basement for the job that was done from start to finish. I should explain so you will understand how big a THANKS it really is. I have to admit that Mr. Basement was not my first call to repair the problems in my basement. I first called XYZ because of the company's certifications, but as I am very familiar with a certification is only as good as the knowledge behind it. When they came out we were advised we needed a complete drainage system which would mean trenching our entire basement perimeter and at a price tag of $11,000.00 dollars. Granted the price tag through me back a bit, but your home is your biggest investment next to your children. What was turning my wife and I off was this company didn't want to leave our home until they had a contract. A contract was signed and canceled the next day after my wife and I talked about it more. I then called Mr. Basement to come out and let me know what they could do with the problem in my basement. Joey Precht, one of their Project Managers came out. He asked to see the problem area's of my basement so that he could advise my wife and I on what could be done to fix the problems. When he seen the water marks behind the finished wall he advised me he would need to see the foundation wall behind it to see where the water was coming in and what kind of damage we had behind it. The wall was opened up so he could inspect the problem area. This was something that XYZ did not even ask me to do. He then inspected my sump pump to see if it was operational as well as the wear and tear on the unit; he let me know that I already had a french drain, which XYZ said I needed. After inspecting my sump pump; he advised me that even though my pump was operational, it should be replaced due to its age, wear and tear; this we expected and agreed with 110$, since I have been keeping it together with wire and a few nuts and bolts to keep it running. Again something else that XYZ didn't advise us of, but they couldn't advise us of it if they never even looked at it. Joey was very professional, and he didn't sale my wife and me the product or the company, he let the product and company sale it's self and educated my wife and I in the process. Too this my wife was extremely pleased with because she didn't feel pushed or harassed into buying something she was unsure of, which is how XYZ made her feel. We signed a contract that night with Joey, because of the way he handled himself, his knowledge, and his honesty.
Justin and Danny from Mr. Basement came out to do the work on the basement. I can't say enough good things about them. They were courteous, professional, knowledgeable and very organized. With each part of the job, they advised me of what they were doing and how the product works to fix the issue. Once they were done with the job and cleaned up, you would not have known they were even in our house except by seeing the work they completed. We would have them back to do future work in our home when the time comes without hesitation.
Last but not least, all my wife and I can say for Mr. Basement and the personnel they have as part of their company is: you have just made loyal customers and any work that we need done on our basement (i.e. walls, floor, insulation, etc.) will be given to Mr. Basement. You will be our first and last call that is made for all our basement needs. We will also be referring anyone we know that may need anything done to their basement in the future to your company.
Thank you again for your non-sales, tactic, honesty, education, hard work and a very dry basement
Roy C. Jr.
I am writing to you today to thank you for all the hard work that your company did to get my basement in order. It was a wet and nasty, unhealthy mess, that has been made better again by your company!
For years, I have watched Channel 13, and noticed that Mr. Basement was a sponsor of the Noon Pet Rescue segment. Strangely enough, when I finally realized that I was ready to waterproof my basement, I thought of Mr. Basement first.
Before I contacted anyone, I did research. I looked this business, along with two other companies, up on the internet. I checked their Better Business Bureau ratings, and saw that Mr. Basement held an A+ rating. I asked everyone that I knew of and trusted, and I heard no negative comments about Mr. Basement. I realize that working with basements can be a tricky business, so I wanted to look at any negative comments to see how service related issues were handled. I saw nothing to indicate that I would have a bad experience with Mr. Basement.
I wrote an email to the website explaining my circumstances, and asked if for help to get my basement clean and water-free. I am a single Mom, with limited income, and a basement that smelled and was filled with wet trash. I had been trying to remove the debris with my children, but it got to be overwhelming.
A very nice lady called me back and she assured me that my situation was not without a solution. She sent out George Hoody a few days later, to assess my needs. Mr. Hoody inspected my home, and explained my options. I asked a lot of questions, and he was kind enough to concisely answer each one. I felt very much more educated in general about basement waterproofing after his instruction. He was professional, caring and very knowledgeable.
He showed me pictures of all kinds of damage that a basement could endure. He told me that my walls had no cracks, no bowing, no staining, and no deterioration. That was a good thing to know. He explained to me exactly what my problem was, and how it would be solved. I was clear what was going to happen when the workers came, and what each step would consist of. There was no uneasy feeling. I felt sure that they would take care of my situation.
Mr. Hoody outlined several payment options, and allowed me to pick what features that I wanted to include in my job. I needed a great deal of debris cleared from my basement. I would need a dumpster and several strong men to remove everything from wet boxes, to old desk, and even a ford mustang car engine!
I chose to include trenching with the Water Guard Basement Waterproofing System; the UltraSump pump with a battery backup; and the Sani-Dry High Performance Dehumidification and Air Filtration System. A Trench Drain would also be installed at the base of my door. Spray Foam Insulation would be applied to all areas in which air could flow in or out of the basement. There was also work that would need to be done outside my home to get the water away from the house. There were new pipes to be installed with a new LawnScape Outlet, and the Ice Guard Sump Pump Discharge Line System.
Once I made my decisions, Mr. Hoody drew up the work order and plans. He even explained what was going to take place for my Grandmother to understand. He called from my house to schedule the job within a few days of that visit. The day before the job was to start, a dumpster was delivered to my home, and the site supervisor came to my house to do a pre-inspection. They wanted to make sure they had everything they needed to do start the job the next morning.
The project took only two days. That fact alone was truly amazing to me. A team of very efficient and courteous men came to my house and did the very unpleasant work with kindness and understanding. At regular intervals, the crew chief, Justin, made me aware of their status. I have pets and children, and there was minimal disruption to my everyday activities.
I felt that the workers far exceeded my expectations. The basement is completely empty of debris and dry only a few days after beginning the job. From initial contact via the website, to complete satisfaction, was only a few weeks. It felt good, in this uncomfortable situation, to be treated with respect. I am very impressed with the work ethic of your company, and more than grateful for your outstanding effort!
I would highly recommend Mr. Basement for any waterproofing needs.
Dear George Hoody,
Mr. Basement did a great job on my Crawl Space. I can tell a big difference on how much warmer my house is after your employees sprayed the spray foam in my crawl space. The Mr Basement door and the vent covers helped out a lot by keeping my house much warmer. I can tell a big difference when I walk on my ceramic floors in my kitchen and bathroom. I can't smell the mildew odor from my crawl space either, thanks to the Santa Fe. I am very pleased with everything that was accomplished.
Your crew did an excellent job. I would be glad to recommend you to potential customers. The before and after pictures are unbelievable.
I saw your ad on a restaurant place mat and saved it for five years until I had the money to get it done!
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