Contact Us (877) 547-1314
Submit testimonial
Average rating for Mr. Basement is 4.96 stars of 5 stars - based on 45 reviews
Basement Waterproofing in Cockeysville, MD
Did a great job, worked steadily all day. Was very impressed with the foreman of the crew - Jayson B. He explained things, was very helpful and polite.
Serge H. - Cockeysville, MD 21030
Basement Waterproofing in Rosedale, MD
I appreciated that the installer (Michael) came when scheduled - ie at the time specified by your company and myself. The installer was knowledgeable and answered all of my questions.
Lelia H. - Rosedale, MD 21237
Crawl Space Waterproofing in Rosedale, MD
All of your employees were kind and considerate. They performed their jobs in a fast and efficient manner. It was a pleasure to do business with them. I highly recommend them.
Alfred C. - Rosedale, MD 21237
Basement Waterproofing in Parkville, MD
Very positive and very happy with the finished product.
Betty A. - Parkville, MD 21234
Basement Waterproofing in Parkville, MD
I am writing to you today to thank you for all the hard work that your company did to get my basement in order. It was a wet and nasty, unhealthy mess, that has been made better again by your company! For years, I have watched Channel 13, and noticed that Mr. Basement was a sponsor of the Noon Pet Rescue segment. Strangely enough, when I finally realized that I was ready to waterproof my basement, I thought of Mr. Basement first.
Before I contacted anyone, I did research. I looked this business, along with two other companies, up on the internet. I checked their Better Business Bureau ratings, and saw that Mr. Basement held an A+ rating. I asked everyone that I knew of and trusted, and I heard no negative comments about Mr. Basement. I realize that working with basements can be a tricky business, so I wanted to look at any negative comments to see how service related issues were handled. I saw nothing to indicate that I would have a bad experience with Mr. Basement.
I wrote an email to the website explaining my circumstances, and asked if for help to get my basement clean and water-free. I am a single Mom, with limited income, and a basement that smelled and was filled with wet trash. I had been trying to remove the debris with my children, but it got to be overwhelming.
A very nice lady called me back and she assured me that my situation was not without a solution. She sent out George Hoody a few days later, to assess my needs. Mr. Hoody inspected my home, and explained my options. I asked a lot of questions, and he was kind enough to concisely answer each one. I felt very much more educated in general about basement waterproofing after his instruction. He was professional, caring and very knowledgeable.
He showed me pictures of all kinds of damage that a basement could endure. He told me that my walls had no cracks, no bowing, no staining, and no deterioration. That was a good thing to know. He explained to me exactly what my problem was, and how it would be solved. I was clear what was going to happen when the workers came, and what each step would consist of. There was no uneasy feeling. I felt sure that they would take care of my situation.
Mr. Hoody outlined several payment options, and allowed me to pick what features that I wanted to include in my job. I needed a great deal of debris cleared from my basement. I would need a dumpster and several strong men to remove everything from wet boxes, to old desk, and even a ford mustang car engine!
I chose to include trenching with the Water Guard Basement Waterproofing System; the UltraSump pump with a battery backup; and the Sani-Dry High Performance Dehumidification and Air Filtration System. A Trench Drain would also be installed at the base of my door. Spray Foam Insulation would be applied to all areas in which air could flow in or out of the basement. There was also work that would need to be done outside my home to get the water away from the house. There were new pipes to be installed with a new LawnScape Outlet, and the Ice Guard Sump Pump Discharge Line System.
Once I made my decisions, Mr. Hoody drew up the work order and plans. He even explained what was going to take place for my Grandmother to understand. He called from my house to schedule the job within a few days of that visit. The day before the job was to start, a dumpster was delivered to my home, and the site supervisor came to my house to do a pre-inspection. They wanted to make sure they had everything they needed to do start the job the next morning.
The project took only two days. That fact alone was truly amazing to me. A team of very efficient and courteous men came to my house and did the very unpleasant work with kindness and understanding. At regular intervals, the crew chief, Justin, made me aware of their status. I have pets and children, and there was minimal disruption to my everyday activities.
I felt that the workers far exceeded my expectations. The basement is completely empty of debris and dry only a few days after beginning the job. From initial contact via the website, to complete satisfaction, was only a few weeks. It felt good, in this uncomfortable situation, to be treated with respect. I am very impressed with the work ethic of your company, and more than grateful for your outstanding effort!
I would highly recommend Mr. Basement for any waterproofing needs.
S. M. H. - Parkville, MD 21234
Basement Waterproofing in Randallstown, MD
We felt comfortable and confident with Jose. The inspection felt like we were being helped versus just trying to be sold something like the other 2...B-Dry and Midatlantic. We were very pleased with the whole experience.
Mr. K. B. - Randallstown, MD 21133
Basement Waterproofing in Upperco, MD
If I knew how well this system works especially in an old basement I would've had it put in 20 years ago! It would've saved my back cleaning up water. I have been extremely satisfied.
Vola O. - Upperco, MD 21155
Sump Pump Installation in Baldwin, MD
Great product, great service.
James And Karen S. - Baldwin, MD 21013
Exterior Drain in Lutherville Timonium, MD

Salesman: Mark Hall
Foreman: Shaun Andoll

We have not had 1 drop of water. Our patio now has an exterior drain on the perimeter and all the water is gone!

Barbara And Lee S. - Lutherville Timonium, MD 21093
Basement Waterproofing in Sparrows Point, MD

Thanks Mr. Basement for putting a stop to my basement moisture problem for good. Now we can finally finish the basement.

Teresa M. - Sparrows Point, MD 21219