Mr. Basement Customer Reviews | Baltimore County, MD
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Before I contacted anyone, I did research. I looked this business, along with two other companies, up on the internet. I checked their Better Business Bureau ratings, and saw that Mr. Basement held an A+ rating. I asked everyone that I knew of and trusted, and I heard no negative comments about Mr. Basement. I realize that working with basements can be a tricky business, so I wanted to look at any negative comments to see how service related issues were handled. I saw nothing to indicate that I would have a bad experience with Mr. Basement.
I wrote an email to the website explaining my circumstances, and asked if for help to get my basement clean and water-free. I am a single Mom, with limited income, and a basement that smelled and was filled with wet trash. I had been trying to remove the debris with my children, but it got to be overwhelming.
A very nice lady called me back and she assured me that my situation was not without a solution. She sent out George Hoody a few days later, to assess my needs. Mr. Hoody inspected my home, and explained my options. I asked a lot of questions, and he was kind enough to concisely answer each one. I felt very much more educated in general about basement waterproofing after his instruction. He was professional, caring and very knowledgeable.
He showed me pictures of all kinds of damage that a basement could endure. He told me that my walls had no cracks, no bowing, no staining, and no deterioration. That was a good thing to know. He explained to me exactly what my problem was, and how it would be solved. I was clear what was going to happen when the workers came, and what each step would consist of. There was no uneasy feeling. I felt sure that they would take care of my situation.
Mr. Hoody outlined several payment options, and allowed me to pick what features that I wanted to include in my job. I needed a great deal of debris cleared from my basement. I would need a dumpster and several strong men to remove everything from wet boxes, to old desk, and even a ford mustang car engine!
I chose to include trenching with the Water Guard Basement Waterproofing System; the UltraSump pump with a battery backup; and the Sani-Dry High Performance Dehumidification and Air Filtration System. A Trench Drain would also be installed at the base of my door. Spray Foam Insulation would be applied to all areas in which air could flow in or out of the basement. There was also work that would need to be done outside my home to get the water away from the house. There were new pipes to be installed with a new LawnScape Outlet, and the Ice Guard Sump Pump Discharge Line System.
Once I made my decisions, Mr. Hoody drew up the work order and plans. He even explained what was going to take place for my Grandmother to understand. He called from my house to schedule the job within a few days of that visit. The day before the job was to start, a dumpster was delivered to my home, and the site supervisor came to my house to do a pre-inspection. They wanted to make sure they had everything they needed to do start the job the next morning.
The project took only two days. That fact alone was truly amazing to me. A team of very efficient and courteous men came to my house and did the very unpleasant work with kindness and understanding. At regular intervals, the crew chief, Justin, made me aware of their status. I have pets and children, and there was minimal disruption to my everyday activities.
I felt that the workers far exceeded my expectations. The basement is completely empty of debris and dry only a few days after beginning the job. From initial contact via the website, to complete satisfaction, was only a few weeks. It felt good, in this uncomfortable situation, to be treated with respect. I am very impressed with the work ethic of your company, and more than grateful for your outstanding effort!
I would highly recommend Mr. Basement for any waterproofing needs.
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We have not had 1 drop of water. Our patio now has an exterior drain on the perimeter and all the water is gone!
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Thanks Mr. Basement for putting a stop to my basement moisture problem for good. Now we can finally finish the basement.